A hailstorm impacted communities throughout Southeast Queensland, earlier this week the ICA informed the public that it has been declared a catastrophe.

Warning! Speak with an claim professional if you have damage.

On November 17th, a severe storm impacted communities throughout Southeast Queensland, in particular the Sunshine Coast region. The storm formed giant hailstones and damaging winds, earlier this week the Insurance Council Australia informed the public that it has been declared a catastrophe.

As of the 22nd of November, insurers have received 15,870 claims, including 11,199 motor vehicle associated claims. Losses have been estimated at a value of $120 million, these numbers are still expected to increase.

According to the head of risk and operations at Insurance Council Australia, Karl Sullivan, claims lodged for damage to motor vehicles were generally for shattered windscreens and dented panels. Numerous homes and businesses endured damage to roofs, awnings, solar panels as well as interior damage due to overflowing and blocked gutters. Property owners are urged to immediately contact Storm Assist by calling 18000 STORM or clicking below to organise a free damage inspection for your property or business.

“Storm and hail damage is covered by household policies and comprehensive motor vehicle policies,” Sullivan said.

“Insurers are standing by to help their customers and are already mobilising assessors to examine damaged properties and cars.”

Get the Help You Need

Suncorp has organised its customer support teams to help on the Sunshine Coast in order to assist in expediting the claims process for hail affected customers. Customers of Suncorp Insurance, AAMI, Apia, GIO, Shannons, Vero, and Bingle can contact the StormAssist team of professionals to lodge their claim, speak face-to-face with team members, and seek the emergency support they require.

The experienced professionals are available from 7:30am to 7pm daily, until Dec. 22, in the following South East Queensland regions:

  • Caloundra
  • Mooloolah Valley
  • Sunshine Coast Hinterlands
  • Glass House Mountains
  • Mooloolaba
  • Palmview
  • Buderim
  • Glenview

“If I went directly to my insurance provider, there is no way in the world that I would have known what I needed to throughout the claim process. Having access to the unbiased claim consultants gave me the competitive advantage to not just repair the storm damage, but to receive the high level of quality and service that I deserve from my loyalty with my insurance company.”


Suncorp has also arranged to give support from three locations on the coast until November 22nd at:

  • Maroochydore – Shop GD108 Sunshine Plaza, 154-164 Horton Parade
  • Caloundra – Centre Point Plaza, 50 Bulcock Street
  • Kawana Waters – Shop 390 Kawana Shopping World, Cnr Nicklin Way & Point Cartwright Drive, Buddina

“Our team can arrange emergency make-safe work, organise temporary accommodation for customers whose homes have been severely damaged, and provide cash payments to make emergency purchases,” said Joshua Cooney, Suncorp spokesperson.

Warning! Speak with an claim professional if you have damage.

“You don’t need to be at home or have a copy of your policy to lodge your claim – we will have your details on file. The sooner you contact us, the sooner we can start the recovery process. Also, you don’t need to wait for an assessor to come to your home to begin cleaning up. If you have damaged goods or contents, please take a photo of them. Also, make sure you keep a record of model numbers or serial numbers of the items you are throwing away to help us replace them. Please continue to take every safety precaution as you’re inspecting any damage. Your safety must be your number-one priority.”

To speed up the process, and ensure that you get the best possible service, it’s encouraged to engage one of our claim assist professionals who will assist you from start to finish.

Catastrophe List of the Year

The hailstorm is the sixth announced catastrophe of the year made by the Insurance Council of Australia. Last week the Queensland and New South Wales bushfires were declared as catastrophes as they continue to burnt across the affected suburbs.

As this weather event has been declared a catastrophe, by calling 18000 STORM, StormAssist can offer 24/7 aid policyholders with their insurance concerns. There are organised property damage experts that support affected property owners and local community groups, and establish an industry task force to identify and assist with any issues that may arise.

The information contained in this article is of a general nature only. It does not take your specific needs, objectives or circumstances into consideration, and is not financial advice, legal advice or otherwise a recommendation to purchase any financial product or insurance policy. You should seek your own independent financial advice from a qualified financial and insurance adviser before making any financial decisions, and seek your own independent legal advice from a qualified solicitor before making any decisions of a legal nature.

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